Vouchers - questions and answers

Buy vouchers:

If vouchers are offered in the shop, they can be bought like other products. As soon as you have bought a voucher and you have received the Voucher-Code by eMail, you have to input your code at the shopping cart to validate the voucher and to book the amount to your account. Now you can use the your voucher balance for your own shopping or send any amount as a gift to a friend using the link "Send Gift Voucher".

Send vouchers:

To send a voucher to a friend, please click the link "Send Gift Voucher" at your shopping cart. To send a voucher as a gift, we need the following data: firstname and lastname of the recipient. A valid eMail address of the recipient. The desired amount of the Gift Voucher (You also can send partial amounts of your Voucher Balance). A short message for the recipient. Please check your data again before you send the Gift Voucher. Anytime you are able to correct your data before sending.

Redeem vouchers:

 If you have received a voucher you can redeem it as follows:

1. Create a new customer account or login, if you are already customer.

2. If you have any products in your shopping cart, you can input your Voucher Code to book the amount to your account.

Shop with vouchers:

 As soon as you have a Voucher Balance at you disposal, you can use it to pay your order. During the order process you have the possibility to redeem your Voucher Balance. If your balance is below the value of goods you have to choose a method of payment for the remaining amount. If your balance exceeds the value of goods, the remaining amount is at your disposal for your next order as a matter of course.

In case of problems:

 If you have any problems redeeming your vouchers, please contact us by eMail info@netzhaengematte.de. Please desrcibe the problem exactly, important informations are among others: your account number, the voucher code, error messages of the system and your browser.

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